Terms

This page exists to protect both you and the integrity of this experience.

These Terms and Conditions apply to all services, products and online content offered through lasthourexperience.com.

By visiting the website, making a purchase or using the Last Hour Experience, you agree to these terms.

If you want to know what happens to your data, read the Privacy Policy. It is deliberately separate, because that is not something you agree to, it is something you are entitled to know.

The Last Hour Experience is created and operated by Vita Florentis, represented by Julian.

The trader is Vita Florentis, located at Herengracht 320, 1016 CE Amsterdam, the Netherlands, registered with the Dutch Chamber of Commerce under number 82811148, with VAT identification number NL003735337B09.

I provide a digital reflection experience, created with care and integrity.

The Last Hour Experience is a personal, existential reflection experience.

It is not therapy. Not coaching. Not medical, psychological, legal or financial advice.

You decide what you want to write, read or say. The experience can be emotional. This is normal.

All information in the experience and on the website is intended for inspiration and reflection.

The Last Hour Experience is not a substitute for professional help. If you need support, please contact a qualified professional.

The experience makes room for insight, but promises no specific personal result. What you get from it depends in part on your own willingness to reflect. This is separate from the voluntary satisfaction promise in section 4.

Access to the Last Hour Experience is granted after payment. You receive personal login details or direct access.

The Last Hour Experience is for adults. You must be 18 or older to buy it and to take part, and you confirm that at checkout.

Your access remains available for as long as the Last Hour Experience continues to operate as a platform. This is not a promise of permanent or perpetual access. I may discontinue or replace the platform, for example for technical, commercial or legal reasons. If I do, I will give you reasonable notice by email where possible, and where reasonable I will offer a way to download or export your personal content before access ends.

Your access is personal and may not be:

• shared
• resold
• made public
• used for commercial purposes

I may limit or terminate access to prevent misuse, fraud or security issues.

You pay once. You begin whenever you are ready.

Future prices may change for new purchases. A price change does not alter the yearly access right already included with an existing purchase.

Your purchase includes the first run of the core experience and one return per annual access period after that, at no additional cost, for as long as the Last Hour Experience remains available. Each annual access period begins twelve months after your most recently completed hour. The return is to the same core experience; it is not a promise of newly produced content. If you want to return sooner, you may purchase an additional run. This is not a promise of permanent or perpetual availability.

A gift voucher gives one person the same access as a direct purchase, including the yearly return. The recipient redeems a unique, single-use code in their own account and chooses when to begin. There is no fixed redemption deadline; the voucher remains valid for as long as the Last Hour Experience remains available.

The following terms apply:

• A gift voucher is intended for one individual and grants the same rights as a direct purchase, including the yearly return.
• A gift voucher cannot be exchanged for cash.
• The satisfaction promise covers gift vouchers while the code remains unredeemed, and for no longer than 14 days after purchase. Your statutory rights as a buyer remain unaffected, including the 14-day right of withdrawal for online purchases. A refund or withdrawal invalidates the code.
• The purchaser of the voucher agrees to these terms at the moment of purchase.
• The recipient of the voucher agrees to these terms as soon as the voucher is redeemed and access to the Last Hour Experience is obtained.
• A gift voucher does not expire while the Last Hour Experience platform exists. The same discontinuation and notice terms described under access apply.
• I may block a gift voucher in the event of fraud, misuse or technical errors.

The price and currency you pay depend on your region and are always shown to you before you confirm your purchase. The amount displayed at checkout is the amount that applies.

Access opens right after purchase. You begin whenever you are ready.

This does not limit mandatory consumer rights, including your rights if the digital content is not supplied as agreed.

Satisfaction promise (voluntary). In addition to your statutory rights, Vita Florentis grants you a voluntary satisfaction promise: if your Last Hour Experience does not move you, I will refund the full amount you paid. The window: the first 14 days after your purchase, and again for 14 days after you complete your first hour. One email from the email address used for your purchase to julian@lasthourexperience.com is enough; no reason is required. The promise applies once per person and only to your first purchase; gift vouchers are covered while unredeemed, for up to 14 days after purchase. Refunds go to the original payment method.

Right to cancel. Separately from that promise, you may cancel the agreement without giving a reason within 14 days after it was concluded. Before that period expires, send an unequivocal statement to julian@lasthourexperience.com, or use the model cancellation form below. If you begin your hour during this period, you ask Vita Florentis to provide the service right away. If you then cancel within the statutory period, you still receive a full refund; Vita Florentis does not retain any amount for the part already provided.

After a valid cancellation, I refund all payments received no later than 14 days after receiving your notice, using the same payment method as the original purchase, unless you expressly agree to another method that costs you nothing. For gift vouchers, your statutory right applies in full, with the period counted from the day after purchase; a cancellation invalidates the code.

A full refund ends the access and yearly return right attached to that purchase.

You remain responsible for:

• your well-being during and after the experience
• decisions influenced by insights
• keeping your device and login details secure
• anything you choose to write or share

The Last Hour Experience is not intended for crisis situations. If you are in immediate danger or distress, contact your doctor, local emergency services or a helpline.

I do my best to deliver the experience safely and reliably, to protect your data, and to process your answers only as agreed.

However, I cannot guarantee that everything will function flawlessly or be suitable for every personal situation.

Where links to external websites are offered, I am not responsible for the content, security or privacy practices of those websites.

All components of the Last Hour Experience are the intellectual property of Vita Florentis, including:

• text
• questions
• visuals
• audio
• video
• scripts
• concept
• UX flow
• PDF layout

You may not copy, distribute, record, edit or republish any part of the experience without permission from Vita Florentis.

After completing the experience, you receive your personal PDF and, optionally, your Message for the World.

This content is for personal use only. You may voluntarily share it if you wish, but this is entirely your choice.

Everything you write remains yours. After the hour, only an encrypted copy of your answers remains available to you. I erase it once you have saved it safely, when you delete it yourself, or after 30 days at the latest.

The specific optional exceptions are a public Message for the World, a published testimonial, private testimonial feedback for no more than 30 days, and a first deed you separately choose to retain for the yearly reminder and/or briefly for the single 48-hour email. These are stored separately under the controls and retention periods stated in the Privacy Policy.

At the end of the experience you may choose to publish your message.

• Sharing is optional.
• You choose how your name appears.
• You may request removal later.
• I may remove content that is unsafe or harmful.

This is how a message is checked, before and after it appears.

• I read every submitted message myself. Nothing appears on the wall before I have approved it.
• Anyone can report a published message with the flag button next to it.
• After two reports, a message goes offline automatically while I look at it again.
• If I remove your message or refuse to publish it, you see that on your own message in your account, and you receive an email with the reason, the rule it is based on, and how to challenge the decision.
• If a message names another person in a way that makes them recognizable and includes sensitive or accusatory content about them, I ask you for a version without those details before it goes public. I never rewrite your words myself.

Do you want to report content you believe is illegal, or do you disagree with a decision about your own message? Email julian@lasthourexperience.com and include the link to the message, what is wrong with it and why, your name and email address so I can reply, and a line confirming that you believe your report is accurate and made in good faith.

I read every report myself, confirm that I received it, and tell you what I decided and why. If you do not agree, you can take the matter to a court in your country of residence, and in the Netherlands you can also report it to the Authority for Consumers and Markets.

Liability is governed by the applicable law. Nothing in these Terms limits rights you have under mandatory consumer law or data protection law.

The experience makes room for insight but promises no specific personal result, as described in section 2. Situations outside my control are covered in section 11.

Situations outside my control, such as outages or technical malfunctions, may interrupt the service. I resolve these as quickly as possible.

I may update these Terms if required by law, safety, improvements or technical developments. If changes are significant, I will notify you via the website or email.

These Terms are governed by the laws of the Netherlands. Disputes are handled by the competent court in the Netherlands.

Nothing in this section limits mandatory jurisdiction rules for consumers. If you are a consumer living in the European Union, you may also bring a dispute before the competent court in the EU country where you live.

If you are a consumer, this choice of law does not deprive you of the protection of mandatory consumer rules that apply in your country of residence.

One sequence uses footage published by ESO under a Creative Commons Attribution 4.0 International license.

ESO/spaceengine.org/L.Calçada